Frequently Asked Questions
Quick answers for organizations partnering with TSC and consumers with questions about an account.
For Clients & Partners
Questions about placements, workflow, portal access, and common scenarios.
What if I’m having issues connecting to the Client Portal?
If you’re experiencing issues connecting to our Client Portal, please call (760) 444-5526 or email support@tscarsolutions.com.
How do I send accounts to TSC?
Many clients submit accounts by paper or fax, but we encourage electronic submission through our online portal (via “Client Login”). Accounts submitted through the portal can be set up immediately.
Need help getting set up? Call (760) 444-5706 or email sales@tscarsolutions.com.
What information should we provide when placing an account?
The more complete the placement data, the better. Typical requested fields include:
- Debtor name, address (last known if needed)
- Date of delinquency / last date of service
- Amount owed and your account/reference number
- Patient name (for healthcare debts)
- Phone numbers (all known)
- Email address
- DOB is required on all accounts
- SSN is not required but highly recommended
- Account history/ledger and any pertinent notes
What if the debtor provides new insurance information and asks us to bill it?
In many cases you’ve already billed multiple times prior to placement. If the claim is still timely and you want to bill it, let us know and we can place the account on hold while you process the claim.
To place an account on hold, email support@tscarsolutions.com or call (760) 444-5526. You may also be able to request this via the Online Portal.
What if the debtor calls our office after we’ve sent the account to TSC?
We recommend keeping collection efforts consistent and in one place. Let the debtor know the account is with TSC and ask them to contact us directly so messaging stays aligned.
Consumers can call (760) 444-5750 or make a payment online at paytsc.com.
What if we receive a payment in our office on an account already in collections?
Please report the payment to TSC as soon as possible so we can update balances promptly and stop any unnecessary communication. You can report payments by emailing support@tscarsolutions.com or calling (760) 444-5526.
Is it required that we provide date of birth and/or Social Security number?
Not always required, but it can help positively identify the consumer and reduce misidentification.
Do you have a minimum balance requirement?
Yes. Minimum balances are typically $50 for collections and $25 for early-out/pre-collect.
For Consumers
Questions about payments, communication, and credit reporting.
How can I make a payment?
You can make a payment online at paytsc.com or call us at (760) 444-5750.
I have questions about my account. Who do I contact?
Please call (760) 444-5750. You may also email info@tscarsolutions.com.
Does TSC report accounts to the credit bureaus?
Accounts may be reported to credit bureaus.
When does reporting happen and how long can it stay on a credit report?
Reporting may occur after an account has been in our system for a period of time. If an account is paid in full early, it may not be reported. Unpaid collection accounts can remain on a consumer credit report for up to seven years from the date of delinquency.
Do medical collection accounts affect credit?
Medical collection accounts can affect credit, like other collection accounts.
What if I believe this account isn’t mine or the balance is wrong?
Contact us as soon as possible so we can review the account details. You can call (833) 842-5183 or email info@tscarsolutions.com.
Still have questions?
We’re here to help—reach out and we’ll point you in the right direction.