Our experience has shown that the best procedure is to keep the collection efforts consistent and in one place. Therefore, we recommend that you tell your customer that their account is now in collections and it is out of your hands. Tell them they need to contact TSC and speak with their account representative about their account and any issue they may have.Remember, many times the debtor will call you only after they have heard from us. Our first demand was probably for the balance in full, so they may be trying to work out a “better deal”, which will undermine our efforts to collect the account. Please refer these debtors back to TSC. The direct line for debtors to call is 760-681-5100. They can also pay on-line if they do not want to speak to a person by going to www.paytsc.com.
