One of the biggest obstacles encountered in collections is contacting the debtor. Therefore, the more information you can give us, the more successful we will be.Below is the information we are requesting from you when you send us an account for collections, and we require the bolded items before we can accept an account for collections:
- Debtor name
- Debtor address (if bad, then the last known address)
- Date of delinquency (last date of service)
- Amount owed
- Your account or reference number
- Patient name (for healthcare debts)
- Contact telephone numbers for debtor and spouse (all known numbers)
- Date of birth for debtor and spouse (if available)
- Social Security Number for debtor and spouse (if available)
- Places of employment for debtor and spouse (if available)
- Account history (ledger)
- Pertinent notes (balance due to deductible, insurance denied, insurance no longer in effect, etc.)
- Debtor e-mail address