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October 2015
I have heard that some collection agencies can be very aggressive. How will you handle my patients?
Since we specialize in healthcare collections, we have expert medical collectors assigned to these accounts. TSC medical collectors understand the nature of the debt they are collecting and are trained how to handle patients and their concerns. Many of our physician clients may want to see these patients again and want them handled professionally. All [...]
What do I do if the debtor sends me new insurance information and asks me to bill it?
In most cases you have probably billed the patient numerous times before you ever sent their account to TSC. Generally you are under no obligation to bill this new insurance for them. However, you can choose to do so, but be aware of filing deadlines. Regardless of good intentions and legitimate reasons for the non-timely [...]
What do I do if the debtor calls me about their bill after I have sent the account to TSC?
Our experience has shown that the best procedure is to keep the collection efforts consistent and in one place. Therefore, we recommend that you tell your customer that their account is now in collections and it is out of your hands. Tell them they need to contact TSC and speak with their account representative about [...]
What do I do when I receive a payment in my office on a collection account?
You should report the payment to TSC as soon as possible. It is very important that we update the balance in our system, especially if the account is paid in full. This will stop any further communication with the debtor, allow us to update their credit report with the credit bureaus and possibly even prevent [...]
I have heard that medical collection accounts don’t affect people’s credit. Is this true?
This is false. When we report an account to the credit bureaus, regardless of the nature of the debt, it’s listed on the consumer’s credit report as an unpaid collection account. This effectively lowers the consumer’s credit score.This may not prevent the consumer from obtaining some credit, but they will pay a higher interest rate [...]
When does TSC report an account to the credit bureaus and how long does it stay on the consumer’s credit?
We report new accounts to the credit bureaus once they have been in our system for 31 days. However, if a consumer pays their account in full during this initial 31 day period, their account will never be reported to the credit bureaus.If the account remains unpaid, after this initial 31 day period, then it [...]
Does TSC report accounts to the credit bureaus?
Yes. We report to Experian, Equifax and TransUnion.
Is it required that I furnish TSC with the date of birth and/or Social Security number of the individual who owes the bill?
Here are a few reasons why it is important for you to obtain a patient’s Social Security number and in turn, furnish that information to TSC. With identity theft being a major concern in today’s times, many consumers are apprehensive about providing their Social Security number. Though this concern exists, Social Security numbers are in [...]
Do you have a minimum balance requirement on accounts I can send TSC?
Yes. The minimum balance we accept is $50 for collections and $25 for pre-collect.